Each move is unique, so we will create a personalised quote just for you! We endeavour to respond to all quotes within one working day of receiving your request.

Bookings are made on a first-come, first-served basis. Typically, we recommend giving us two weeks’ notice to ensure there is no disappointment if our schedule is fully booked. Summer is considered peak season for relocating, so the more notice, the more chance of securing your preferred load and unload date(s).

We will supply a 20ft container (38m3), which is large enough for an average 3–4-bedroom house. For very large moves, we will provide multiple containers.

Use our clever 'Online Moving Calculator' to help estimate the total volume of your household goods. If your goods exceed 38m3, then you may need a second container, or we can provide options for the overflow.

Your quote will provide the different transit options and transit times available between your load location and unload location. You can choose what option best suits you and your travel plans.

We can utilise road transport, Kiwirail or coastal shipping to move containers around New Zealand.

The container will remain on the back of a flat deck truck for loading and unloading.

Yes, you have exclusive use of the container (unless otherwise requested or arranged).

Our flat deck trucks require clearance of 3 metres for width, 4.2 metres for height, and 8 metres for length. Trucks can be limited in areas with steep gradients, low-hanging trees and wires or slippery roads.

We can arrange for a smaller vehicle to shuttle your goods between your home and where the truck can be safely parked.

The safety of our teams is the highest priority for Tauranga Relocations. Anything that could cause danger or harm to our teams, in or around your property are considered hazards and must be identified before our arrival. Our Hazard Form lists the types of things we need to know about.

Just as you insure your contents in your home, we recommend insuring your goods while in transit or storage. Even with full care and attention, unforeseen circumstances outside our control can damage your household goods.

We have put together a handy Moving Checklist, with a week-by-week countdown to your moving day, and the best way to pack and prepare your contents at each stage. You can purchase packing materials from most Bunnings and Mitre10 mega stores.

Yes. We can provide a packing service for an additional cost in many locations. This cost will include materials and labour. Our team will wrap and pack your household goods for you, taking away some of that stress of moving!

Furniture disassembly isn’t something we specialise in, or have the tools available for, so please have your furniture disassembled before the team arrives to load your container.

Providing the units are sturdy enough, feel free to keep your belongings in the drawers (except for fragile items)

Your quote will provide the different transit options and transit times available between your load location and unload location. You can choose what option best suits you and your travel plans.

No, we don’t. Please have any appliances disconnected and ready for our teams to lift out of place upon arrival. Remember to drain water from washing machine hoses and defrost freezers.

This is can be an expensive way to organise your relocation. There are additional resources and planning required to give you this option. We recommend letting our experienced team come to you for the loading and unloading.

We will place your furniture and contents into the most appropriate rooms but leave you to unpack your cartons at your leisure.

Not generally, but there are usually options to recycle these where you live.

Yes, dangerous goods such as flammable liquids and gases, firearms, chemicals, explosives, and poisons cannot be legally transported. LPG and BBQ bottles can be moved if they have been professionally purged (your service station can provide a sticker or receipt to say this has been done – our teams will need to sight this). Please see our Dangerous Goods Form for a comprehensive list of prohibited items.

Please let our customer service team know well before your loading day so we can plan for additional lifting resources to handle these items safely.

Plants travel in the container at your own risk. Your plants will be without light, and there is always the risk that dirt or bark can come loose from pots and soil furnishings. If possible, having your plants travel with you in your car is the best option.

You or a nominated friend or family member should be at each property to greet our team and run through any instructions you may have. There will also be some documentation to sign upon completion of the job.

While we can note your preference when booking, this is usually too far in advance of the finalised schedule to guarantee. Our local teams contact you directly two working days before to confirm the load or unload time.

We don’t recommend this, but it is possible. If there are any delays or time changes with your key handover, we may not be able to change the schedule to suit at such short notice. Waiting time for keys etc, can be charged. Having a day or two up your sleeve for any cleaning or maintenance is also a good idea.

We recommend you purchase a padlock or combination lock to seal the container. This is a security measure which gives you peace of mind that it is only you who has access to goods inside the container.

There is a one-off charge to redirect your container into the storage facility, and a storage charge per day will apply. Your quote will list these costs for you.

Whatever period is necessary, we have short-term and long-term options available. Please note some insurance policies have a maximum allowance of 12 months in storage.

Due to security and safety reasons, the storage facilities are not for public access. If you require regular access to your goods, you may want to consider having us unload your contents into a public storage facility of your choice.

Yes absolutely. See FAQ: “Packing and Loading”.

Unfortunately, like with any removal company, there will be times when delays occur. Weather events, port congestion or mechanical issues can slow down the movement of freight. Our Operations team will advise you of any such delays and provide alternative options for your container transit where possible.

While our teams take the utmost care with your household contents, the unexpected can always happen. If you have taken Transit Insurance, be sure to photograph any breakages and contact your Insurance company directly. To help you with your claim, we will provide you with any details your insurance company requires.

Payment can be by Internet Banking (Direct Credit) or Credit Card (Visa and Mastercard only). Credit card payments are subject to a fee of 2.75% of the GST-inclusive balance. Please see our Online Payment tab if you want to pay now.